Is there a minimum number of students for a class?
Yes, we require a minimum of 4 students and a maximum of 25 students
Do you offer discounts for large groups?
Yes, we offer 10% off for groups of 10+ people
What space is required for the class?
Our training comes to you! All we require is an adequate amount of space with tables and chairs and a TV screen or projector if available
What is the youngest age you can attend first aid course?
There is no minimum age however, we would not recommend the course for a child under 14 years old. If the child is under 14 years of age, it would be our recommendation that a responsible adult will be attending with the child
What if I cannot attend the day of training?
If you are unable to attend, please contact us as soon as possible to reschedule. We offer no refunds for bookings within 24 hours. All courses have pre-course work that needs to be completed prior to the day of training. If you don’t complete it, you may have some difficulty with the content and may not be able to be issued a certificate
I have a bad knee/back and cannot get on the ground to do CPR, is that going to be a problem?
The unit of competency requires that participants perform 2 minutes of uninterrupted CPR on a manikin placed on the floor. Without this being performed we cannot issue a certificate. The trainer will do everything they can to make it easier such as allowing extra time, providing a chair to assist getting up or down or providing the opportunity to complete the assessment in private however, in order to issue the nationally recognised certificate they must see that task performed
How long does it take to receive my certificate?
In some cases, your certificate will be issued electronically the same day you complete your training. However, this is dependent on the course you are completing and other factors. Typically, your certificate will be issued within 48 hours. If you need it urgently, please inform the trainer and they will attempt to prioritise processing your paperwork